Frequently Asked Questions (FAQs)

Novel Coronavirus Disease (COVID-19)

1. What is a coronavirus?

Coronaviruses are a large family of viruses. Many of them infect animals, but some coronaviruses from animals can evolve (change) into a new human coronavirus that can spread from person-to-person. This is what happened with the new coronavirus known as SARS-CoV-2, which causes the disease known as COVID-19. Diseases from coronaviruses in people typically cause mild to moderate illness, like the common cold.

2. How are coronaviruses spread?

Like other respiratory illnesses, , human coronaviruses most commonly spread to others from an infected person who has symptoms through:
• Droplets produced through coughing and sneezing
• Close personal contact, such as caring for an infected person
• Touching an object or surface with the virus on it, then touching your mouth, nose, or eyes before washing your hands

3. What are the symptoms of COVID-19?

Reported illnesses have ranged from people with mild symptoms to people becoming severely ill, requiring admission to the hospital, and dying.

Symptoms of COVID-19 may include some combination of the following: fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell. This list of symptoms is not all inclusive. Please consult your medical provider about any other symptoms that are severe or concerning to you.

4. What should I do if I have these symptoms?

If you develop fever, cough, shortness of breath or difficulty breathing, or your provider tells you that you are likely to have COVID-19, you should stay home for at least 10 days from when your symptoms first appeared AND at least 3 days (72 hours) after you have recovered. “Recovered” means that your fever has gone without the use of medications and your respiratory symptoms (such as cough and shortness of breath) have improved.

Be sure to tell all of your close contacts that they need to be in quarantine for 14 days after their last contact with you. Close contacts include all household members, any intimate contact, and all individuals who were within 6 feet of you for more than 10 minutes, starting 48 hours before your symptoms began until your isolation period ends. In addition, anyone who had contact with your body fluids and/or secretions (such as were coughed on/sneezed on, shared utensils or saliva or provided care to you without wearing protective equipment) needs to be in quarantine. See the Home Quarantine Guidance for Those Exposed to COVID-19 for additional guidance.

Those with symptoms other than fever, cough, shortness of breath or difficulty breathing should talk to their provider about whether they might have COVID-19 and whether they should stay isolated at home.

Older adults, and those with compromised immune systems or underlying medical problems who experience COVID-19 symptoms should call their doctor early.

If you are having difficulty breathing, feel pain or pressure in your chest, have bluish lips or face or are experiencing a new onset of confusion or difficulty waking up call 911 or go to an emergency room, otherwise call your doctor before going in to seek care.

For more guidance, read Home Care Instructions for People with Respiratory Symptoms.

If you are confirmed to have COVID-19, follow the Home Isolation Instructions for People with Coronavirus-2019 (COVID-19) Infections.

5. Can I get tested for the coronavirus?

If you are having symptoms and would like to get tested call your doctor or visit covid19.lacounty.gov/testing.

We do not recommend that asymptomatic individuals get tested for COVID-19 but in the event that you do get tested even though you don’t have symptoms and your test comes back positive you should stay home and away from the public for at least 10 days from when you were tested. If your test comes back negative, you should continue to stay at home unless you are an essential worker or need to obtain essential services. When leaving your home, follow recommended physical distancing practices by staying at least 6 feet away from others and using a cloth face covering when you are in contact with others outside your home. It is important to note that a negative test result may just mean that you were not infected at the time the test was done but you could still become infected at a later point so it is important to continue to practice prevention measures such as physical distancing and washing your hands frequently.

If you were tested while in quarantine even though you were asymptomatic, and your test is positive you should stay home and away from the public for at least 10 days from when you were tested. Your quarantine period will also end on that day.

On the other hand, if you got tested even though you don’t have symptoms and your test is negative you still have to remain in quarantine for the full 14 days from the last contact with the person who either has COVID-19 or has symptoms of COVID-19. See the test result guidance on the public health webpage for more details.

6. How is novel coronavirus treated?

There is no specific treatment for illness caused by COVID-19. However, many of the symptoms can be treated. Treatment is based on the patient’s condition.

There is currently no vaccine to prevent novel coronavirus. Be aware of scam products for sale that make false claims to prevent or treat this infection.

7. What can I do to protect myself and others from COVID-19?

There are steps that everyone can take daily to reduce the risk of getting sick or infecting others with COVID-19.

You should:
• Practice social distancing in compliance with health officer orders. This means everyone should stay home unless they need to access essential services or are an essential worker. Whenever you are out, keep 6 ft. apart from everyone else as much as possible.
• Stay home when you are sick.
• Wash your hands with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
• If soap and water are not readily available, use a hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact, like kissing and sharing cups or utensils, with people who are sick.
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning product.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you do not have a tissue, use your elbow (not your hands).
• Wear a cloth face covering whenever you are outside of your home and around others.
• Avoid all non-essential travel

8. Should I wear a facemask?

Individuals with symptoms of COVID-19 or who have COVID-19 may use a facemask (if available) or a face covering when they need to leave their home for medical appointments. Cloth face coverings like a bandana or towel should be used by the general public to cover the nose and mouth when they need to leave their home for a short period of time to obtain essential services or goods. It is important to note that these face covering are not a substitute for social distancing and other prevention measures like washing your hands regularly. These face coverings are used to help protect others if you have the infection and are not showing signs of infection yet. Remember it is important to save respirators and surgical masks for healthcare providers and those providing care to those with COVID-19. See cloth face covering guidance for more information.

Infants and children under the age of 2 should not wear cloth face coverings. Those between the ages of 2 and 8 should use them but under adult supervision to ensure that the child can breathe safely and avoid choking or suffocation. Anyone who has trouble breathing, or is unconscious, or otherwise unable to remove the mask or cloth face covering without assistance should not wear one.

9. How can I protect myself when I travel?

Currently, all international travelers arriving in the US should stay home for 14 days after their arrival. At home, they are expected to monitor their health and practice social distancing. Any traveler developing symptoms of fever and cough or shortness of breath are advised to call their provider and let them know about their symptoms and their travel history

Check the CDC COVID-19 Information for Travel webpage https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html for up-to-date recommendations.

10. What should I know about school and business closures?

of California have closed non-essential businesses where large numbers of people come into close contact, to help slow the spread of disease. These businesses include movie theaters, event arenas, bars and nightclubs, gyms, bowling alleys, arcades, playgrounds, hair and nail salons, non-essential retail stores, indoor shopping malls, and others. In addition, restaurants and other food-serving facilities are limited to delivery, pick up, or drive-thru with no on-site service. Essential services will remain in operation, such as public transportation, grocery stores, congregate living, and healthcare facilities. See the Safer at Home Frequently Asked Questions for Businesses for additional details on which businesses remain open.

Public health is encouraging organizations and schools to provide critical services if on-site operations are temporarily reduced. Speak with your children’s school or daycare center to learn about their emergency operation plan.

11. What can I do if I get stressed about COVID-19?

When you hear, read, or watch news about an outbreak of an infectious disease, it is normal to feel anxious and show signs of stress. It is important to care for your own physical and mental health. For tips on what you can do to help cope, read “Coping with Stress During Infectious Disease Outbreaks” on the Public Health website. For help, call the Los Angeles County Department of Mental Health Access Center 24/7 Helpline at (800) 854-7771 or call 2-1-1.

12. What can I do if I am feeling harassed or discriminated against?

The county is committed to assuring that all residents affected by COVID-19 are treated with respect and compassion and that we all separate facts from fear and guard against stigma. The outbreak is no excuse for spreading racism and discrimination. If you are being harassed or experiencing discrimination based on race, nation of origin or other identities, you should report it. 2-1-1 takes reports (by phone or online) of hate crimes, hate acts, and incidents of bullying that have occurred within Los Angeles County regardless of whether or not a crime has been committed. Call 2-1-1 or file a report online at https://www.211la.org/public-health-and-safety/anti-hate.

13. What else can I do?

If you have questions and would like to speak to someone, call 2-1-1

Additional Resources

Stop The Spread of Germs

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